Frequently Asked Questions 

Welcome to the Teckcase Mobile Accessories FAQ page. Here you’ll find answers to our most commonly asked questions about orders, shipping, returns, and more.

Orders & Shipping

Q: How long does shipping take?

• USA Orders: 1–2 weeks
• International Orders: 1–3 weeks (delivery times may vary depending on customs and local postal services)

Q: How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

Q: Do you provide tracking numbers?
Yes, once your order ships, you’ll receive an email with your tracking information. Please allow up to 48 hours for updates to appear.

Q: Do you ship worldwide?
Yes, we ship internationally. Customers are responsible for any customs duties, import taxes, or fees charged by their country.

Payments

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q: Is my payment information secure?
Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is safe.

Returns & Refunds

Q: Can I return my order?

•  Returns are accepted within 30 days of delivery if the product is unused and in original packaging.
• EU Customers: You have a 14-day cooling-off period from the date of delivery to cancel your order for a full refund.
  

Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

 

Q: How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Products

Q: Are your products original?
Teckcase Mobile Accessories specializes in high-quality, stylish, and durable mobile accessories. All items are carefully sourced and quality-checked.

Q: Do your cases fit all phone models?
Each case is designed for specific phone models. Please double-check your phone model before ordering.

Support

Q: What if my order arrives damaged?
Please contact us at support@teckcase.com within 7 days of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.

Q: How do I contact customer service?
You can reach our support team anytime at support@teckcase.com. We aim to reply within 24–48 hours.