At Teckcase Mobile Accessories, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.

Returns

• You may request a return within 30 days of receiving your order.
• To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (such as your order confirmation email) is required.

Non-Returnable Items

• Gift cards, clearance items, and personalized/custom products cannot be returned.
• For hygienic reasons, certain accessories may not be eligible for return once opened.

Refunds

• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be issued to your original payment method.
• Please allow 5–10 business days for your bank or credit card company to process the refund.

EU 14-Day Cooling-Off Period

If you are a customer residing in the European Union, you have the right to cancel your order within 14 days of receiving it, without giving any reason.

• To exercise this right, you must notify us of your decision to cancel within the 14-day period.
• Items must be unused, in their original condition, and in the original packaging.
• Refunds will include the cost of the product and the standard shipping fee (if applicable). However, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds will be processed within 14 days of receiving your returned item or proof of return shipment.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost. Please contact us within 7 days of delivery with photos of the issue.

Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is due to a defective, damaged, or incorrect item.
• We recommend using a trackable shipping method, as Teckcase Mobile Accessories cannot be responsible for items lost during return transit.

How to Start a Return

To initiate a return, please contact us at support@teckcase.com with your order number and details of the item(s) you wish to return. Our team will provide instructions for completing the process.